US Van Lines

My children hired US Van Lines to move their apartment from St. Louis to Philadelphia. They signed a contract stating that the delivery would be made WITHIN 14 days. At the two-week mark, the kids called to get an estimated time frame and they were told "14 business days not 14 calendar days". That time frame has now passed so they called agin today. They were told that there is no truck available, they no longer have access to any trucks and the items are (reportedly) still in Missouri. The movers are unable to give any time frame... Weeks? months? years? After several hours on the phone, they have now recommended that they have the kids' lawyer contact them. I suppose they have said this as they have breeched the contract. This does not seem to be a reputable company if this is the only solution they are offering..And my kids are still sleeping on the air mattress !

Move size: 1 Bedroom Home Service cost: $3000

DO NOT USE THIS COMPANY. They are so unprofessional and rude. Our goods arrived late, were lost in transit and nobody knew where they were. When the partial shipment arrived, furniture was missing, goods were damaged, boxes were open and crushed, plastic boxes had footprints on them AND we even got somebody else's goods mixed in with ours. Who knows where our furniture is now. Claim took 2 months to process and we only got pennies in the process. DO NOT USE THIS COMPANY.

Service cost: $2000

Thank you very much for such a smooth move. The quick and efficient manner in which both the pick up and delivery was handled eliminated unnecessary stress! Rodger, who worked both pick up and delivery, was friendly, professional and proficient! Sharon, who handled the logistics and paperwork, was patience, courtesy, and exceptional!
We would most certainly use Van Lines again and highly recommend their services to others.
Thank you for again for such remarkable service and your friendliness and professionalism!
Quick service, great customer service, and all our belongings in tack - 5 stars!

Service cost: $3000

RE JOB NUMBER K223262 OF 8/19/2011. I entered into contract with this company through their representative at St Louis office to move my property from Overland Park,Kansas to Winston -Salem,North Carolina in Aug 2011.Their agent came and moved my property but they never delivered my lawn mower.Their representative initially denied and insissted it was delivered.Later he sent me an email that he found it and that it will be sent to me with the next available truck.This was in sept 2011.Today is 3/4/12,they have not delivered it and no body is willing to help.Beth refused to help saying the agent is not their company.I did not contract with this guy,he came saying that he was vanlines agent and van lines never informed me that they were going to subcontract it to somebody else. I NEED MY LAWN MOWER.IT IS WITH VANLINES.I PAID CASH FOR THE DELIVERY AND ALL MY PROPERTY NEEDS TO BE DELIVERED TO ME. AGGRIEVED CUSTOMER EMMANUEL  .

Service cost: $3600

US Van Lines made my move to St. Louis as easy as I could hope for. The movers were professional and took great care not to damage any of my belongings. 10/10 times I would recommend working with US Van Lines. It was a wholly positive experience and should I decide to relocate again, they will be the first call I make. I've been tasked with moving across the country before and know how stressful the entire process can be. Even though this move was in state, U.S. Van Lines saw to it that this process was as painless as possible for me and my family.

Service cost: $2260

Since receiving my initial quote from U.S. Van Lines and receiving my household from Missouri to Florida, I received outstanding customer service! The quote I was given was very accurate, and when the drivers arrived, they came prepared, was very experienced and knowledgeable. What I really liked the most was the expedient delivery. I was given a window of time for up to 14 days, and my delivery came so fast, it was beyond my expectation! I would definitely use this company in the future. There were no hidden fees, no hidden costs and everything went smooth. My furniture arrived in the same condition that I left it. I would definitely refer my friends to this company and will definitely use this company in the future for my moving needs! Thanks U.S. Van Lines!!

Service cost: $1100