Average service price

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$ 3013
Interstate move average
40% less than market avg.
$ 1172
Local move average
38% less than market avg.
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Review summary

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18 reviews

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Ellen
Sep 21, 2021
Long-distance move from Missouri to Pennsylvania

Long distance review from Missouri to Pennsylvania

My children hired US Van Lines to move their apartment from St. Louis to Philadelphia. They signed a contract stating that the delivery would be made WITHIN 14 days. At the two-week mark, the kids called to get an estimated time frame and they were told "14 business days not 14 calendar days". That time frame has now passed so they called agin today. They were told that there is no truck available, they no longer have access to any trucks and the items are (reportedly) still in Missouri. The movers are unable to give any time frame... Weeks? months? years? After several hours on the phone, they have now recommended that they have the kids' lawyer contact them. I suppose they have said this as they have breeched the contract. This does not seem to be a reputable company if this is the only solution they are offering..And my kids are still sleeping on the air mattress !

Move size: 1 Bedroom Home Service cost: $3000

Momwithbabies
Apr 15, 2013
Long-distance move from Missouri to Oregon

Scam at arrival date and insurance.

Don't use US Van Lines in St. Louis office if you move long distance!  Scam of the moving dates and their insurance! Again, SCAM! Delayed 26 days from our preferred arrival date. Won't pay for the delay. The furniture packed and unpacked by them got damaged, did not get refund. We bought $20,000 coverage insurance through them! They politely and friendly got our business at first, smiled at us when packing and loading our belongs, after that, your move is doom! They don't have the arrival date! Although they said in contract to deliver within 14 business days from our preferred arrival date, NO! We received most of our belongs 5 weeks after the pickup date, 4 weeks after our preferred arrival date, 8 days after the latest contract date. With a 6 months old baby and 3 year old child, they did not care whatsoever, did not schedule a sooner delivery. We paid US Van Lines in St. Louis $6835.25 to move from St. Louis to Portland, OR. We did not have much furniture, the original quote (~$5700) was the medium price when we searched several companies. We chose them because they sounded polite and organized on the phone. Our furniture were picked up on July 27th, 2012. We have told US Van Lines that our preferred delivery date was Aug 5th. However, they never gave us an delivery date. I talked to them on Aug 5th and found out they did not have the truck! and they did not know when to have the truck!  They said they would call me when they had scheduled the delivery. We did not talk again until Aug 20th. US Van Line called me on Aug 20th and said the truck with our furniture had left St. Louis on Aug 19th. However, they knew it was going to delay but did not tell us. The latest delivery date as on contract was Aug 23rd, the 14th business day since Aug 5th. When I talked to the driver, he told me he had at least 6-7 other destinations to deliver before us, and would not arrive by Aug 23rd. They finally delivered on Aug 31st. We talked to the manager of US Van Lines in st. Louis office in Sept, 2012. The manager offered to send us a check of $300. The amount was sure not enough, but the check of $300 never arrives either.  In Oct 2012, after we sent the furniture lost and damage claim to their claim dept, we got an email saying they would pay only $126.80 for our over $1200 furniture damage and loss. But we need to pay $250 deductible. In April 2013, after we submit a complain to BBB, they responded and asked who said to refund you the $300? Basically, you will get nothing back. And, how could a few hundred $ can repay the moving delay?!

Service cost: $6835

Official company response

Wow. That sounds horrible!

I am very sorry you had a bad experience in July of 2012. We do between 1000-1200 moves a year. Unfortunately a very small percentage of that very large number have a negative experience. It is my job personally to make sure our customers have the best experience possible. That also means when something goes wrong I do everything I can to make it better. We have redesigned the infrastructure of our operations, placing the customer right at the top of our list of priorities.

I will also say that we don't do "refunds" from our office. We have a claims department that handles this.

We have never given a hard date for a long distance move based on how difficult these transports actually are. This is written in bold letters at the top of your long distance contract. Anything can throw it off, from bad weather to a driver needing to take a break from the road. I'm sure you can understand the importance of an over the road driver obeying the law and only working the maximum hours allowed per 24 hour period.

But, none the less, if you feel you weren't given the service you deserved, I want to formally apologize on behalf of US Van Lines.

If you do decide to use us again in the future, I would love to offer you a huge discount.

If you need to discuss this further, please call me directly at (314)773-9200.

Thanks for your candid review.

Missy Zarbock
Marketing Director
US Van Lines.

Debra Garcia
Jan 10, 2016
Long-distance move from Missouri to Florida

Move from St. Louis, MO to Sarasota-Bradenton, FL.

Thank you very much for such a smooth move. The quick and efficient manner in which both the pick up and delivery was handled eliminated unnecessary stress! Rodger, who worked both pick up and delivery, was friendly, professional and proficient! Sharon, who handled the logistics and paperwork, was patience, courtesy, and exceptional!
We would most certainly use Van Lines again and highly recommend their services to others.
Thank you for again for such remarkable service and your friendliness and professionalism!
Quick service, great customer service, and all our belongings in tack - 5 stars!

Service cost: $3000

Official company response

Debra,

I was so excited to see this awesome review from you! Our guys said they had a great time on your move. Thanks for being a great hostess!

We look forward to helping you in the future. Please don't hesitate to reach out!

Warmest Wishes,


Missy Zarbock
Marketing Director
US Van Lines.

Paula R.
Jan 13, 2016
Local move within Missouri

Awesome Guys!

They moved my family from Saint Louis to Rolla MO. They were on time, very polite, and since I had less boxes than I expected, it actually cost less than our quote. This was the first time my husband and I used professional movers, so we had no idea how much stress we would save moving this way! I am very pleased with them and would gladly reccomend them to our friends and family.

Service cost: $2178

Official company response

Paula,

Thank you so much for your awesome review!

We do our best to slightly over-estimate on the number of boxes you have so we don't have any sticker shock issues. I love letting people know their move is going to cost them less than they thought!

Please let us know if you need any help moving in the future.

Warmest Regards,

Missy Z.
Marketing Director
US Van Lines.

Craig Kohler
Jan 13, 2016
Local move within Missouri

Couldn't recommend highly enough.

US Van Lines made my move to St. Louis as easy as I could hope for. The movers were professional and took great care not to damage any of my belongings. 10/10 times I would recommend working with US Van Lines. It was a wholly positive experience and should I decide to relocate again, they will be the first call I make. I've been tasked with moving across the country before and know how stressful the entire process can be. Even though this move was in state, U.S. Van Lines saw to it that this process was as painless as possible for me and my family.

Service cost: $2260

Official company response

Craig,

Thank you so much for the awesome review!

I let the guys see your awesome review and they went on and on about how funny you were and how it was a pleasure to work for you!

Please let us know if you need any help in the future!

Warmest Regards,

Missy Z.
Marketing Director
US Van Lines.

Ebony Miller
Jan 14, 2016
Local move within Missouri

Great job!

I recently moved into my new home and as we know, buying a home is stressful enough let alone moving. US Van Lines took away all the stress that comes with moving! The workers were very professional and courteous, making sure I was satisfied every step of the way. After the move was done, all of my items were in their right place with no damages. If I ever have to move again, I'll be back!

Service cost: $100

Official company response

Ebony,

Thank you so much for the great review!

We are so happy to hear that we did our job, which is giving you peace of mind and removing stress from your life! (and.. you know.. moving your home!)

Please let us know if you ever need any help in the future!

Warmest Regards,

Missy Z.
Marketing Director
US Van Lines.

April Ryley
Jan 17, 2016
Long-distance move from Missouri to North Carolina

Great Movers!!

This company moved our four bedroom home from St. Louis, Missouri to North Carolina. As a family of six with four young children, we have got tons of stuff, and everything from important items to the smallest toys were packaged well and handled with care during our cross country move. Nothing was broken or damaged or missing. We would use them again in a heartbeat!

Service cost: $1500

Official company response

April,

Thank you so much for the awesome review! We're so glad that you had such a great experience!

Please let us know if you ever need anything in the future.

Warmest Regards,

Missy Z.
Marketing Director
US Van Lines.

Antonio Brown
Jan 21, 2016
Long-distance move from Missouri to Florida

Outstanding Moving Company with Outstanding Staff!!

Since receiving my initial quote from U.S. Van Lines and receiving my household from Missouri to Florida, I received outstanding customer service! The quote I was given was very accurate, and when the drivers arrived, they came prepared, was very experienced and knowledgeable. What I really liked the most was the expedient delivery. I was given a window of time for up to 14 days, and my delivery came so fast, it was beyond my expectation! I would definitely use this company in the future. There were no hidden fees, no hidden costs and everything went smooth. My furniture arrived in the same condition that I left it. I would definitely refer my friends to this company and will definitely use this company in the future for my moving needs! Thanks U.S. Van Lines!!

Service cost: $1100

Official company response

Antonio,

Thank you so much for your awesome review!

Please let me know if there's anything we can do for you in the future!

Warmest Regards,

Missy Z.
Marketing Director
US Van lines.

Catherine Trescott
Dec 30, 2015
Long-distance move from Missouri to Colorado

Moving Review.

Everything went as planned, on time as expected. Communication was very good throughout. Movers were professional and helpful. We had no damage, no problems. Overall very good experience.
A very professional representative came to our house twice before the move to estimate costs and was very helpful. We did our own packing and unpacking and the rep gave us helpful pointers. Pickup and delivery were as expected and without problems.
Thank you.

Service cost: $4200

Official company response

Catherine,

Thank you so much for the awesome review! We appreciate it! Please let us know if you need anything in the future!


Warmest Wishes,

Missy Zarbock
Marketing Director
US Van Lines.

Iamsmart
Jul 05, 2012
Long-distance move from Missouri to California

Wirst move ever.

DO NOT USE THIS COMPANY. They are so unprofessional and rude. Our goods arrived late, were lost in transit and nobody knew where they were. When the partial shipment arrived, furniture was missing, goods were damaged, boxes were open and crushed, plastic boxes had footprints on them AND we even got somebody else's goods mixed in with ours. Who knows where our furniture is now. Claim took 2 months to process and we only got pennies in the process. DO NOT USE THIS COMPANY.

Service cost: $2000

Official company response

Iamsmart,

I am very sorry you had a bad experience. I tried to look up your account, but was unable to find you.

If you can email me your contract, I would be very happy to help you iron this issue out.

Thanks,

Missy Zarbock
Marketing Director
US Van Lines
STL MO.

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These reviews are the subjective opinions of MoveAdvisor members and not of MoveAdvisor itself.

Company Info

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US Van Lines has registered their account, so they will be able to see and respond to your reviews publicly.

Their address is 4677 McRee Ave., Saint Louis, MO, 63110, but movers usually cover a much larger area.

Company Notes

Welcome to US Van Lines!
Whether you are moving your home or your office, US Van Lines offer the local and long distance moving and storage services you need. US Van Lines provides you with the most advance and professional service available today. We offer local moves within 100 miles of Saint Louis, MO, or long distance moves based out of Saint Louis, MO to anywhere in the continental United States.

About the Business

US Van Lines reviews and ratings online. Read US Van Lines moving company complaints and testimonials.

Licenses & Certificates for US Van Lines

To legitimately perform interstate moves, moving companies must be registered with the FMSCA (Federal Motor Carrier Safety Administration). Click on the US Van Lines license numbers for the government record information:

ICC MC number: 409524
(Interstate Commerce Commission Motor Carrier number)

US D.O.T.: 913954
(US Department of Transportation number)

Local State License: not provided

Want more detailed information on licenses? See our detailed guide on moving company regulations here.

What is US Van Lines cost for local moves?

We have calculated an approximate local moving market average price from 18 reviews of people moving within Missouri to be $1884.

From 5 local reviews for US Van Lines, we have calculated an average moving cost of $1172 for local moves.

This could mean that US Van Lines is cheaper with about 38% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

What is US Van Lines cost for interstate moves?

From 13304 reviews of people moving long ditance, we concluded that the market average costs are around $4996 when moving long-distance.

For US Van Lines, we estimate that their average long-distance moving costs will be around $3013, based on 11 long distance moving reviews.

This could mean that long-distance moving services costs of US Van Lines for moving between states is cheaper with about 40% from the market average.

Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed US Van Lines. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on US Van Lines - a professional company located in 4677 McRee Ave., Saint Louis, MO, 63110. Discover Saint Louis, Missouri moving companies.

*MoveAdvisor may not be affiliated with US Van Lines and the estimates may be provided from other professional movers in our network.

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